The Perfect Maid and Nanny

Maid Service Agreement

 

This Service Agreement ("Agreement") is entered into by and between The Perfect Maid and Nanny (hereinafter referred to as "Service Provider") and [Client's Name/Company] (hereinafter referred to as "Client"). This Agreement outlines the terms and conditions governing the provision of domestic services by The Perfect Maid and Nanny.

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License and Compliance:

The Perfect Maid and Nanny holds a valid Trade and Business license issued by the Cayman Islands Government.  Criminal record checks have been completed for all team members, and employment/character references have been verified.

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Office Hours:

Our regular office hours are Monday to Friday, from 8 am to 5 pm, and Saturdays from 9 am to 2 pm.  The office is closed on Sundays and Public Holidays.  Despite the office closure, services are still available on Sundays and Public Holidays.

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Contact Information:

The office can be reached at (345) 325-1507 during regular office hours.  For inquiries and/or cancellations outside of office hours, please contact us via email at theperfectmaidandnannyky@gmail.com.

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Communication Protocol:

The office phone is not monitored outside of regular office hours.  For urgent matters outside of office hours, please send an email to the provided email address.

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Our Staff:

At The Perfect Maid and Nanny, we take immense pride in our commitment to excellence. We go the extra mile to ensure that only the best talent becomes part of our team. Each of our domestic helpers is not only highly experienced but has also undergone rigorous vetting procedures, assuring our clients of the utmost professionalism and reliability in the services we provide. Your satisfaction and peace of mind are at the core of our hiring standards.

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Furthermore, we prioritize the safety and well-being of your household by ensuring that all our domestic helpers hold certifications in house cleaning, child care, CPR, and First Aid. This additional training reflects our dedication to maintaining a high standard of care and preparedness in any situation, providing you with an extra layer of confidence in the capabilities of our team.

 

Services Offered:

We provide regular and deep cleaning, babysitting, ironing, laundry, packing/unpacking, and organizing services.

 

Payment Terms for Deep Cleaning:

To confirm a booking for Deep Cleaning services, payment in advance is mandatory. Refunds will not be issued once payment has been made and the booking is confirmed.  Only credit on account will be issued if cancelled with 72 hours’ notice.

 

Minimum Service Charge Provision:

A stipulated minimum charge of 4 hours is applicable to all our services, ensuring a baseline commitment for the provision of our offerings.

 

Termination of Services Clause:

This agreement, characterized as "open-ended," may be terminated by either party upon the provision of a one-week notice. Termination shall be effective at the conclusion of the specified notice period.

 

Customer Satisfaction Assurance:

Please contact us via call or email within 24 hours if there are any issues that require correction. While refunds and discounts are not offered, we are committed to addressing and rectifying concerns within the same 24-hour timeframe. To facilitate our investigation, kindly provide evidence of the issue in the form of pictures or videos when reporting the concern.

 

Scheduled Arrival Window:

The arrival time is approximate, and the service provider may reach the destination 15 minutes earlier or later than the scheduled start time. This flexibility accounts for potential delays caused by heavy traffic on our roads.

 

Scheduled Start Time Clause:

The exact start time for the scheduled booking will be confirmed the day before the appointment. If the customer has specific constraints or requires a fixed start time, please communicate this to the office team when making the booking. We will make every effort to accommodate your preferences within operational constraints.

 

Changes to Schedule:

For any adjustments to the schedule, please liaise directly with our office. The cleaning team is not empowered to make changes to the schedule.

 

Cancellation Policy:

• Cancellations must be submitted via email. Cancellations must be made at least 72 hours before the scheduled service to receive a full refund or a full credit on account. Refunds or credits on account will only be issued for cancellations received at least 72 hours before the scheduled service. Cancellations made within less than 72 hours are not eligible for any type of refund. Bookings made within 72 hours are non-refundable.

• To ensure proper processing, all cancellations must be submitted via email. Please note that our office phone is not monitored outside of regular office hours, and we cannot guarantee that your message will be seen, or your call answered. Email remains the recommended method for cancellations.

• Additionally, for bookings that have not been paid and are cancelled with less than 72 hours’ notice, the full amount of the service will become payable. This policy is in place to compensate for the commitment of resources and time allocated for the scheduled services.

 

Billing and Payment:

Following the completion of your service, we will promptly email you the invoice. The email will contain detailed instructions for payment through online bank transfer. While we also accept credit/debit cards, please be aware that a 4.25% additional charge applies. Cash payments are an option, but they must be arranged through our office during the booking process. Under no circumstances should cash payments be made directly to the cleaning team unless prior approval has been granted by the office.

Payment is expected upon receipt of the invoice unless alternative arrangements have been agreed upon. If online bank transfer is not a viable option for you, kindly notify us BEFORE the scheduled service to explore alternative payment methods. Please note that we do not accept cheques.

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An overdue payment fee of $75 will be imposed on invoices outstanding for 7 days or more, without exception. Automated reminders will be sent on day 3 and a FINAL reminder on day 6. Following day 7, the late payment fee of $75 will be applied to your invoice.

 

Accidental Damage Acknowledgment:

The client acknowledges that, despite our best efforts to avoid any accidental damage during the course of our services, unforeseen incidents may occur. In the event of accidental damage, our company is not to be held liable. We commit to taking every precaution to minimize the risk of such occurrences, but the client accepts the inherent possibility of accidental damage. However, should accidental damage occur, the client is encouraged to take the following steps for reporting:

1. Timely Reporting: Report any accidental damage within 4 hours of the completion of the service.

2. Evidence Submission: Provide detailed information about the damage along with supporting pictures. Submit this information via email to our office for prompt consideration.

Please note that damage reported outside of this 4-hour timeframe will not be considered for assessment or resolution. This strict reporting deadline is in place to ensure that concerns are addressed promptly and efficiently.

 

Pets Policy:

Feel free to have your pets around while we work. However, for everyone's safety, please secure aggressive pets during our services. Cleaning up of animal waste is not part of our services.

 

No Water/Electricity:

In the event that water or electricity is unavailable upon our arrival at the location, we will be unable to provide our services. In such circumstances, the service will be canceled, and the full-service amount will be payable. It is essential to ensure the availability of both water and electricity to facilitate the successful completion of our services.

 

Lifting and Climbing Safety:

To prioritize safety, our team members are restricted from lifting or moving items exceeding 50lbs and from cleaning areas requiring climbing higher than a two-step ladder. For services behind appliances (fridge/washer/dryer/stove), kindly ensure they are pulled out before our arrival. This helps us provide efficient and safe services.

 

Cleaning Supplies:

We provide all essential cleaning products. However, the client is responsible for supplying a broom, regular mop, bucket, toilet brush, and a properly functioning vacuum. If any of these tools are unavailable, kindly inform us before your service. While we strongly recommend having these tools, our supply is limited, and availability cannot be guaranteed on the service day. Moreover, for health considerations, we prefer not to share these tools between households.

 

For ironing and laundry services, the client must provide an iron, ironing board, spray starch, laundry detergent, and softener.

Please specify any allergies or note if certain chemicals cannot be used in your home.

 

Replacement Notification:

If circumstances require assigning a different domestic helper, the company will make efforts to notify the client in advance. Flexibility is appreciated, but if the client prefers the same helper assigned and is not flexible in this regard, the office team must be informed at the time of booking.

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Ensuring a Safe Working Environment:

It is the client's responsibility to ensure a safe and comfortable work environment for our team members. We kindly request that you refrain from turning off your air conditioning or setting it at a high temperature while our team is providing services in your home. Please note that if the air conditioning is not functioning, we may be unable to proceed with the service.

We also kindly ask for mutual respect between our staff and clients. Our team members are instructed to treat all customers cordially and respectfully, and we expect the same courtesy in return. Any form of verbal abuse or disrespect will not be tolerated, fostering a positive and collaborative working relationship. Your understanding and cooperation are appreciated.

 

Client Obligations:

The client agrees to fulfill the following obligations to ensure the smooth provision of services by The Perfect Maid and Nanny:

a. Provide Necessary Supplies: The client shall ensure the availability of necessary supplies, equipment, and materials required for the performance of services by our domestic helpers.

b. Maintain a Safe Environment: The client agrees to maintain a safe and secure environment within the premises where services are rendered, taking necessary precautions to prevent accidents and ensure the well-being of our personnel.

c. Effective Communication: The client will communicate effectively with the Company regarding any specific needs, preferences, or changes in scheduling to facilitate optimal service delivery.

d. Respect and Professionalism: The client agrees to treat our domestic helpers with respect and professionalism, fostering a positive working relationship conducive to the well-being of all parties involved.

e. Timely Payments: The client shall make timely payments for services rendered by The Perfect Maid and Nanny in accordance with the agreed-upon payment terms outlined in this agreement.

d. Notify The Perfect Maid and Nanny of Changes: The client agrees to promptly inform The Perfect Maid and Nanny of any changes in the household, schedule adjustments, or other relevant information that may impact the provision of services.

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Non-Solicitation Policy:

In engaging our services, you acknowledge and agree to abide by The Perfect Maid and Nanny's non-solicitation policy. Specifically, you commit not to seek the hiring of any member of The Perfect Maid and Nanny's team for a duration of one year following the termination of services.

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Confidentiality Assurance:

Rest assured, The Perfect Maid and Nanny prioritizes your privacy. We pledge not to exchange or distribute your personal or identifiable information to external parties. Your confidentiality is of utmost importance to us.

 

Important Notes:

• Completing this service agreement in its entirety and returning it to us is necessary to confirm your service.

• Availability operates on a first-come, first-served basis. The booking will only be confirmed upon the completion and return of the Service Agreement.

• Please ensure you have a regular mop, broom, bucket, toilet brush, and a properly functioning vacuum. We do not share these tools across households.

• Invoices will be paid: On receipt via Online Bank Transfer (preferred) or by card over the phone. Choose one.

• Cash should not be paid directly to any staff member. If you wish to pay in cash, please inform the office and we will advise you further.